Carriage paid on orders over £100
Orders can be made online or email.
ALL ORDERS SUBJECT TO VAT
All Payments are processed at the time of shipment. Standard payment terms are 30 days.
Turnaround Time
Our typical turnaround time is 3-5 days, however turnaround times may vary. Please contact us regarding your delivery date. Holiday Orders – Holiday orders ship by a specified date each season.
Shipping
All shipping costs are charged at time of shipment and will be included on your final invoice.
Our carriers are as follows:
- UK Orders: Hermes and Royal Mail.
- International Orders: DHL Priority.
Please notify us of any time sensitive orders. Expedited shipping is available at an additional cost. We are not responsible for any carrier delays. All orders ship from our warehouse in Darlington.
Cancellations, Returns & Exchanges
We ask that all cancellations or changes to your order be submitted by email within 24 hours of placing the order. Returns or incorrectly shipped merchandise must be reported by email within 5 days of receipt.
Back Orders
Occasionally certain products may be out of stock. You will be notified of any items that are back ordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock we will ship it out immediately unless directed otherwise.